Help & FAQs
Q: Is there a minimum order amount or minimum order value?
There is no Minimum Order amount.
Q: How long does it take to process an order?
Orders are processed within 24-48 hours in most cases. We have a daily order cut off time of 10:00 a.m. EST. Please keep in mind that we are open from Monday through Friday. If you order is place after 12:00 A.M. EST on Friday we will not process your order until Monday.
Q: How do I know if my order has shipped?
We ship domestic orders via USPS. To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping.
Q: What form of payments does your website accept?
Credit cards: American Express®, Discover®/Novus®, Mastercard®, Visa® Mobile Payments: Apple Pay®, Google Pay®, Amazon Pay® PayPal
Q: How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. *Economy Shipping: 5 Business Days (on average) *FedEx Ground: 1-3 Business Days (on average) Delivery details will be provided in your confirmation email.
Q: What shipping carriers do you use?
We use all major carriers, and local courier partners. We may ship each product separately from different warehouses for expedited delivery as we utilize alternative warehouses across the Continental United States. With different warehouse locations nation-wide, we can reach most locations.
Q: What do I do if there is an item missing from my order?
Sorry about the confusion. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or shipping, we will gladly work with you to find a fair resolution.
Q: Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We offer a 90 days return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply). When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.
Q: How much will be my shipping cost?
All our shipping rates is flat rate 14.95 USD.We also have a FREE SHIPPING option for orders over US 50.